Refund Policy

At Posterpe, customer satisfaction is our priority. Due to the nature of digital products, we have established the following refund policy:

1. Digital Products

All products sold on our website are digital downloads, which means that once you have purchased and accessed the files, they cannot be returned. As such, we have a strict no refund policy for all digital products, except in cases where a technical issue is confirmed.

2. Non-Refundable Circumstances

We do not offer refunds under the following circumstances:

  • • You change your mind after purchasing a product.
  • • You purchased a product by mistake.
  • • You do not have the correct software or hardware to use the product.
  • • You feel the product does not meet your expectations after purchase (unless it is significantly different from its description).

3. Refund Eligibility

You may be eligible for a refund or exchange only under the following conditions:

  • Corrupt File or Download Issues: If the file is corrupt or you are unable to download it, we will work to resolve the issue or provide a refund if the problem cannot be fixed.
  • Wrong Product Delivered: If you received a product that you did not order, we will provide you with the correct product or issue a refund.

4. Reporting Issues

If you encounter a technical issue or receive the wrong product, please contact us within 7 days of purchase at teamposterpe@gmail.com with the following details: Your order number. A description of the issue. Screenshots or relevant documentation (if applicable). Our support team will investigate the issue and respond within 48 hours to offer a solution.

5. Resolution Process

In most cases, we will attempt to resolve issues by providing technical support or by supplying a replacement file. Refunds will only be issued if the problem cannot be resolved.

6. Chargebacks and Disputes

If you initiate a chargeback without contacting our support team to resolve the issue first, your account may be suspended, and any future purchases could be blocked.

7. Changes to Refund Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review our policy before making any purchases.

Contact Us

For further assistance or inquiries regarding refunds, please reach out to us at teamposterpe@gmail.com